Extension Dialing
The Extension Dialing Node
The Extension Dialing node prompts users to enter an extension number to be connected to.
The collected digits, along with the prefix, are stored in the internal buffer for the number to be connected to if checks succeed.
Should the user enter a number that is allowed, the call will
be connected. If the call completes successfully, the flow
ends. Otherwise, the Busy/No Answer
exit is taken.
When the user does not enter an allowed number, the node will
reprompt the user to enter a number until Max. Iterations
is reached (see below).
If Max Iterations
is exceeded, the flow will exit down the
appropriate branch for the most recent failure condition, i.e.
Insufficient Digits
or No Match
.
Announcements must be selected for the Main
announcement,
as well as the Reprompt
announcement.
The minimum and maximum number of digits that are allowed to be entered must also be specified.
The prefix that is prepended to the entered digits may optionally be specified.
Destination patterns may be added that entered numbers must conform to:
These patterns use the same syntax as the ACS Number Matching node. Refer to the Oracle-provided Feature Nodes Reference Guide for details.
If additional configuration options are required, select the arrow icon in the header to display them:
Max. Iterations
refers to the total number of attempts the
user is permitted before the failure branches are followed.
Both the End Char
and the Cancel Char
may be disabled if
required.
Additionally, the timeout value may be specified in order to override the SRF default timer.
Configuration
To configure the node:
- Select the
Main
announcement that is played to the user when the node is first encountered. - Select the
Reprompt
announcement that is played to the user after an incorrect code is entered. - Enter the minimum number of digits that the entered number must be.
- Enter the maximum number of digits that the entered number may be.
- If required, enter the
Prefix
to be prepended to the entered digits. - If required, add or remove
Destination pattern
entries. - If required, set a new value for
Max Iterations
. - If required, set a new value for
Timeout
. - If required, set a new value for
End Char
. - If required, set a new value for
Cancel Char
.
Note that both announcements and minimum and maximum digits must be selected.