Location Routing
The Location Routing Node
The Location Routing node allows branching based on the geographical location of the caller. If no match is made, the call will proceed down the chosen default branch.
All NCC geography sets available to the chosen customer will be shown, and the entries within the chosen set will be available to be selected for routing.
This node has two available tabs, Used
and All
. Once a
geography entry is chosen on the All
tab, its entry is
disabled and its name is shown in the Used
tab. Similarly,
if a geography entry is removed from the Used
tab, its entry
is made available again in the list of available entries under
All
.
The Location Routing node also includes a buffer selection option which allows the selection of which input method will be used to select the routing location.
To select a geography entry, use the +
icon (entries that are
already added have this icon disabled):
To enter a geography entry subtree, use the >
icon;
To return to a higher level in the tree, use the ^
icon:
Each of the geography entries in Used
can be assigned a
branch number to follow when the caller matches the any
digit string in that tree branch. The configuration of
the numbers in each branch is stored within NCC.
Filters can be applied to either tab, and will limit the geography records displayed accordingly.
Exits may be added or removed as desired. Note that:
- A maximum limit of 20 exits is enforced by NCC.
- The default exit is configurable, however by default it is set to ‘Branch 1’. Branch 1 must always be present.
- Only the right-most exit is ever removed, and this exit may only be removed if it has no nodes following it.
- All locations configured to use the removed exit will revert back to exit 1.
- If the default exit is removed, then the default exit reverts back to exit 1
Configuration
To configure the node:
- Select the
Geography Set
to access its entries. - Select one more more geography entries or their children
to use within the node on the
All
tab. - Add one or more branches as required.
- Set the exit branches per geography entry on the
Used
tab.