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AcdSipLuaService

Alarms

The following 74 alarms may be generated by N2ACD Service “AcdSipLuaService”.

Show: Alarm Warning Clear Notice

No alarms found that match search criteria.

LhoSipApp::LhoSipIncallLuaService

SP-LH-10302
NOTICE

Application

Default PA Wait = %d (secs).

Cause: Parameter configuration at startup. Default Play Announcement maximum duration.	%d = The configured default maximum duration.
Resolution: None.

SP-LH-10303
NOTICE

Application

Default PACUI Wait = %d (secs).

Cause: Parameter configuration at startup. Default Promp & Collect maximum duration.	%d = The configured default maximum duration.
Resolution: None.

SP-LH-10304
WARNING

Internal

Service returned non-nil result (result is ignored).

Cause: Service returned non-nil result.	-
Resolution: Contact N-Squared Support.

SP-LH-10305
WARNING

Internal

LHO-SIP shutdown: %s

Cause: Service returned non-nil result.	%s = The call-control failure message.
Resolution: Contact N-Squared Support.

N2::Application

SV-AP-10012
NOTICE

Application

Trace Level is '%s'.

Cause: Parameter configuration at startup. Configured application trace level.	%s = The configured application trace level.
Resolution: None.

SV-AP-10013
NOTICE

Application

Trace Level Max is '%s'.

Cause: Parameter configuration at startup. Configured application max trace level.	%s = The configured max trace level.
Resolution: None.

SV-AP-10014
NOTICE

Application

Trace Per Second is '%s'.

Cause: Parameter configuration at startup. Configured application trace per second.	%s = The configured trace per second.
Resolution: None.

SV-AP-10015
NOTICE

Application

Retaining '%d' shutdown instances.

Cause: Parameter configuration at startup. Configured application instance retention count.	%d = The configured shutdown instance retention count.
Resolution: None.

SV-AP-10016
NOTICE

Application

Statistics Slice Count is '%s'.

Cause: Parameter configuration at startup. Configured application statistics slice count.	%s = The configured statistics slice count.
Resolution: None.

SV-AP-10017
NOTICE

Application

Statistics Slice Seconds is '%s'.

Cause: Parameter configuration at startup. Configured application statistics slice seconds.	%s = The configured statistics slice seconds.
Resolution: None.

SV-AP-10019
NOTICE

Application

EDR Application Name = '%s'.

Cause: Parameter configuration at startup. Configured EDR application name.	%s = The configured EDR application name.
Resolution: None.

SV-AP-10020
NOTICE

Application

EDR Default Stream = '%s'.

Cause: Parameter configuration at startup. Configured EDR stream.	%s = The configured EDR stream.
Resolution: None.

SV-AP-10021
WARNING

Configuration

Cannot write EDRs. Configured EDR App '%s' is not a known Application.

Cause: Configured EDR application to utilize does not map to known application.	%s = The name of the EDR app that is not known.
Resolution: Check application configuration defines configured EDR application. Check configured EDR application exists and is configured.

SV-AP-10029
NOTICE

Application

EDRs are Supported but NOT Enabled.

Cause: Parameter configuration at startup. Application supports EDRs but they are not enabled.	-
Resolution: None.

SV-AP-10030
WARNING

Application

Application did not handle timeout reason '%s'.

Cause: Received timeout that the underlying application did not handle.	%s = The reason the timeout was not handled.
Resolution: Contact N-Squared support.

SV-AP-10031
NOTICE

Application

Configuration Scalar Update of '%s' %s.

Cause: Application configuration scalar value updated.	%s = The configuration key that was updated. %s = Whether or not the update was successful.
Resolution: None.

SV-AP-10032
NOTICE

Application

Configuration Vector Change of '%s' [%s] Succeeded.

Cause: Application configuration vector updated.	%s = The updated configuration key. %s = The update action.
Resolution: None.

SV-AP-10033
ALARM

Application

Application transition from %s -> %s.

Cause: Application access has transitioned between ONLINE <=> SHUTDOWN/OFFLINE/QUIESCE.	%s = The original access level name (ONLINE). %s = The new access level name (SHUTDOWN/OFFLINE/QUIESCE).
Resolution: Confirm that this state change is expected.

SV-AP-10033
CLEAR

Application

Application transition from %s -> %s.

Cause: Application access has transitioned between SHUTDOWN/OFFLINE/QUIESCE <=> ONLINE.	%s = The original access level name (SHUTDOWN/OFFLINE/QUIESCE). %s = The new access level name (ONLINE).
Resolution: Confirm that this state change is expected.

SV-AP-10034
WARNING

Internal

Instance [%s] already over when performing instance_over().

Cause: Instance received duplicate 'over' handler.	%s = Instance index.
Resolution: Contact N-Squared support.

SV-AP-10035
WARNING

Internal

Instance [%s] not found when performing instance_over().

Cause: Instance not found when performing over handler.	%s = Instance index.
Resolution: Contact N-Squared support.

SV-AP-10038
WARNING

Application

Failed to cancel timer [%s]: %s

Cause: Failed to cancel in progress timer.	%s = The reason the timer could not be canceled. %s = The error result when trying to cancel the timer.
Resolution: Review the associated error reason. Review the associated error result. Contact N-Squared support.

SV-AP-10039
WARNING

Internal

Discarding Message from unknown sender '%s'.

Cause: Received application message from unknown sender.	%s = The unknown sender.
Resolution: Contact N-Squared support.

SV-AP-10040
WARNING

Application

Failed to process %s from %s: %s

Cause: Failed to process admin queue message.	%s = The message. %s = The sending application. %s = The error result when trying to read from the message queue.
Resolution: Contact N-Squared support.

SV-AP-10041
WARNING

Application

Failed to process %s from %s: %s

Cause: Failed to process user queue message.	%s = The message. %s = The sending application. %s = The error result when trying to read from the message queue.
Resolution: Contact N-Squared support.

SV-AP-10042
WARNING

Configuration

Configuration Request for '%s' (%s) Failed: %s

Cause: Failed to query application configuration vector.	%s = The configuration key. %s = The configuration row key. %s = The error result when trying to query the configuration vector.
Resolution: Review the associated error result. Check the inbound message content construction.

SV-AP-10043
WARNING

Message

Resources Request for '%s' (%s) Failed: %s

Cause: Failed to query application resource.	%s = The resource key. %s = The resource key row. %s = The error result when trying to query the resource.
Resolution: Review the associated error result. Check the inbound message content construction.

SV-AP-10044
WARNING

Configuration

Configuration Update of '%s' Failed: %s

Cause: Failed to update application configuration scalar.	%s = The configuration key. %s = The error result when trying to update the configuration scalar.
Resolution: Review the associated error result. Check the configuration update message content construction.

SV-AP-10045
WARNING

Application

Received instance message %s with no context. Discarding.

Cause: Received instance message with no context.	%s = The message.
Resolution: Review message construction. Ensure instance message contains instance context.

SV-AP-10046
WARNING

Application

Configuration environment translation for '\${%s}' is not defined.

Cause: Configuration environment not defined.	%s = The configuration variable name.
Resolution: Check environment configuration.

SV-AP-10047
WARNING

Application

Command `%s` failed to execute: %s

Cause: Failed to execute variable command.	%s = The error message generated when trying to execute the command. %s = The command.
Resolution: Review the associated command error. Check application execution permissions. Check command syntax and structure.

SV-AP-10048
WARNING

Application

Command `%s` died with signal %d.

Cause: Variable command execution exited with non-zero exit code.	%s = The command. %d = The exit signal.
Resolution: Review the associated error signal. Check application execution permissions. Check command syntax and structure.

SV-AP-10049
WARNING

Application

Command `%s` exited with non-zero value %d.

Cause: Variable command execution exited with non-zero exit code.	%s = The command. %d = The exit code.
Resolution: Review the associated exit code. Check command syntax and structure.

SV-AP-10050
WARNING

Resource
Configuration

Hostname '%s' is not known.

Cause: Failed to convert Hostname into address. Hostname is not known.	%s = The hostname.
Resolution: Check Hostname configuration. Check address configuration. Check DNS availability.

SV-AP-10051
WARNING

Application

Unhandled Message '%s' for Context '%s' from App '%s'.

Cause: Application unable to handle message.	%s = The message. %s = The message context. %s = The sending application name.
Resolution: Contact N-Squared support.

SV-AP-10052
ALARM

Application

Application is now OVERLOADED.

Cause: Application is now overloaded to the point where processing is affected.	-
Resolution: Check application traffic levels and configuration.

SV-AP-10052
CLEAR

Application

Application is now %s (not OVERLOADED).

Cause: Application is no longer overloaded.	%s = The new loading level (NORMAL or HIGH)
Resolution: Check application traffic levels and configuration.

SV-AP-10053
NOTICE

Application

Throttle Enabled: max %d instances, max tps (%d average over %d secs).

Cause: Parameter configuration at startup. Configured application throttling parameters.	%d = The configured maximum active instance count. %d = The configured maximum TPS (new instances per second). %d = The configured sliding window (in seconds) for measuring TPS.
Resolution: None.

SV-AP-10054
ALARM

Application

Application is now at HIGH LOAD.

Cause: Application is now at high-load (processing is not yet affected).	-
Resolution: Check application traffic levels and configuration.

SV-AP-10054
CLEAR

Application

Application is now %s (not HIGH LOAD).

Cause: Application is no longer at high-load.	%s = The new loading level (NORMAL)
Resolution: Check application traffic levels and configuration.

SV-AP-10056
NOTICE

Application

Resource Vector Operation '%s' Succeeded.

Cause: Application resource vector operation successful.	%s = The vector operation key.
Resolution: None.

SV-AP-10057
WARNING

Internal

ERROR thawing %d byte envelope: %s

Cause: Failed to thaw message byte envelope.	%d = The message envelope length. %s = The error that occurred trying to thaw the payload.
Resolution: Contact N-Squared support.

SV-AP-10058
WARNING

Configuration

Resource Operation of '%s' Failed: %s

Cause: Failed to perform resource operation.	%s = The resource key. %s = The error result when trying to perform the resource operation.
Resolution: Review the associated error result. Check the configuration update message content construction.

N2::Application::LuaApp::LuaService

SV-LU-10018
WARNING

Job

Failed to create Lua instance for service: %s

Cause: Failed to create Lua instance.	%s = The error message generated on instance creation failure.
Resolution: Review the associated error message. Ensure the loaded script contains valid Lua content.

SV-LU-10201
NOTICE

Application

Service Lua library path = '%s'.

Cause: Parameter configuration at startup. The Lua library path to use.	%s = The configured Lua library path.
Resolution: None.

SV-LU-10202
NOTICE

Application

Service Lua C-library path = '%s'.

Cause: Parameter configuration at startup. The Lua C library path to use.	%s = The configured Lua C library path.
Resolution: None.

SV-LU-10203
NOTICE

Application

Service EDR Stream Key = '%s'.

Cause: Parameter configuration at startup. The default EDR stream key to use for scripts running in this service.	%s = The configured Lua service EDR stream key.
Resolution: None.

N2::Application::LuaApp::LuaService::LuaLoader

SV-LU-10301
NOTICE

Configuration

Requiring full LUA Script reload every %d seconds.

Cause: Parameter configuration at startup. How often to force a full reload on a script.	%d = Script reload lifetime seconds.
Resolution: None.

SV-LU-10302
NOTICE

Configuration

Checking for modified LUA Script mtime every %d seconds.

Cause: Parameter configuration at startup. How often to check that a script mtime is up-to-date.	%d = Script update check seconds.
Resolution: None.

SV-LU-10303
NOTICE

Configuration

Retrying after failed LUA Script load/compile every %d seconds.

Cause: Parameter configuration at startup. How long to wait after failure before we try again to load/compile a script.	%d = Failure retry interval seconds.
Resolution: None.

SV-LU-10304
NOTICE

Configuration

Retain unused scripts for %d seconds.

Cause: Parameter configuration at startup. How long to retain script information once it is no longer being used.	%d = Script retention interval seconds.
Resolution: None.

SV-LU-10309
WARNING

Resource

Failed to return handler thread for script key '%s': %s

Cause: Failed to generate thread from LUA state/handler.	%s = The script key which failed to compile. %s = The error message associated with the runtime failure.
Resolution: Review the associated error message.

SV-LU-10310
WARNING

Resource

Script key '%s' cached mtime %d has lowered to mtime %d. Use it anyhow.

Cause: The returned LUA script mtime has gone backwards.	%s = The script key for which the mtime has reduced. %d = The cached (higher) mtime. %d = The new (lower) mtime.
Resolution: Check for unusual database or file activity.

SV-LU-10315
WARNING

Resource

Failed to find script info for script key '%s'.

Cause: Script info has disappeared when load returned. Very late response?	%s = The script key for which we can no longer find script info.
Resolution: Review for other messages indicated overdue script load response.

SV-LU-10316
WARNING

Resource

Failed to parse loader-specific context '%s'.

Cause: Loader received direct message with unrecognized context.	%s = The unmatched context value.
Resolution: Contact N-Squared Support.

SV-LU-10317
WARNING

Resource

Failed to compile script key '%s': %s

Cause: Failed to compile LUA and create state with handler.	%s = The script key which failed to compile. %s = The error message associated with the compile failure.
Resolution: Review the associated error message.

SV-LU-10318
WARNING

Resource

Failed to find script info for script key '%s'.

Cause: Script info has disappeared when load returned. Very late response?	%s = The script key for which we can no longer find script info.
Resolution: Review for other messages indicated overdue script load response.

N2::Application::LuaApp::LuaService::LuaLoader::LuaDBLoader

SV-LU-10501
NOTICE

Application

Using DB Application '%s' to fetch Lua script content.

Cause: Parameter configuration at startup. Loading Lua scripts from configured DB application.	%s = DB application name.
Resolution: None.

SV-LU-10502
WARNING

Configuration

Loader DB App Name '%s' is not a known Application.

Cause: Default DB loader application is not known.	%s = The loader's DB application name.
Resolution: Check DB service loader application name configuration.

N2::Application::LuaApp::LuaService::LuaLoader::LuaFileLoader

SV-LU-10401
NOTICE

Application

Looking for LUA scripts in '%s'.

Cause: Parameter configuration at startup. Loading LUA scripts from configured script directory.	%s = LUA script directory.
Resolution: None.

N2::SVCD::Stats

SV-SD-10000
NOTICE

Application

Enabling 'statsd' notification to host %s:%d. Prefix = '%s'.

Cause: Parameter configuration at startup. Statsd statistics output enabled.	%s = The statsd host. %d = The statsd port. %s = The statsd prefix.
Resolution: None.

N2::TCP::ClientConnection

SV-TP-10100
WARNING

Application

SSL is not supported on '%s' connections. Ignored.

Cause: SSL is enabled. SSL is not supported for the current TCP protocol.	%s = The configured TCP protocol.
Resolution: Check application SSL and TCP protocol configuration.

SV-TP-10101
WARNING

Socket

Failed to create %s client socket: %s

Cause: Failed to create protocol socket.	%s = The socket protocol. %s = The error that occurred when trying to create to the socket.
Resolution: Review the associated error result. Check TCP configuration. Check the host machine supports creating TCP sockets.

SV-TP-10102
WARNING

Connection

Cannot set (new outbound) socket attributes: %s

Cause: Failed to set (new outbound) socket attributes.	%s = Description of the reason for failure, including the attribute type which could not be set.
Resolution: Review the associated error result. Check TCP configuration. Check the host machine supports getting socket flags.

SV-TP-10103
WARNING

Socket

Failed to bind %s socket to '%s:%d': %s

Cause: Failed to bind to local socket.	%s = The configured TCP protocol. %s = The configured local host. %d = The configured local port. %s = The error that occurred when trying to bind to the local socket.
Resolution: Review the associated error result. Check local bind configuration. Check the host machine supports creating sockets.

SV-TP-10104
WARNING

Application

Error resolving remote host '%s': %s

Cause: Unable to determine remote host.	%s = The configured remote host. %s = The error that occurred when trying to bind to the remote host.
Resolution: Review the associated error result. Check remote host configuration. Check remote host is accessible and accepting connections.

SV-TP-10105
WARNING

Connection

Error connecting to remote host %s:%d: %s

Cause: Failed to connect to remote host.	%s = The configured remote host. %d = The configured remote port. %s = The error that occurred when trying to connect to the remote host.
Resolution: Review the associated error result. Check remote host configuration. Check remote host is accessible and accepting connections.

SV-TP-10106
WARNING

Connection.

Connection error [%s:%d]: %s

Cause: Connection error.	%s = The remote host. %d = The remote port. %s = The error that occurred when trying to connect to the remote host.,
Resolution: Review the associated error message. Check client connection configuration. Check remote host is up and accessible.

SV-TP-10107
WARNING

Connection

Connection error flagged: %s

Cause: Socket error when connecting to remote end.	%s = The socket error that occurred when trying to connect to the remote application,
Resolution: Review the associated error result. Check remote host is up and accepting connections.

SV-TP-10108
WARNING

Socket

Outbound connection SSL setup error: %s

Cause: Failed to convert outbound raw socket into Net::SSL context.	%s = The error that occurred when trying to convert socket to SSL.
Resolution: Review the associated error result. Check SSL configuration.

N2::TCP::Connection

SV-TP-10500
WARNING

Message

UDP Datagram sent only %d of %d bytes. Datagram was truncated.

Cause: Mis-formed UDP datagram detected.	%d = The number of bytes that were written via UDP. %d = The total number of bytes that makes up the message.
Resolution: Review the message content construction. Inspect the UDP datagram payload.

SV-TP-10501
WARNING

Connection

Error calling recv: %s

Cause: Failed to receive on connection.	%s = The error that occurred when trying to read from the connection.
Resolution: Review the associated error result.

SV-TP-10502
WARNING

Connection

Error calling send: %s

Cause: Failed to send on connection.	%s = The error that occurred when trying to write to the connection.
Resolution: Review the associated error result.

N2::Trace

SV-AP-10065
WARNING

Application

Suppressed a total of %d duplicate warnings [%s].

Cause: The same warning ID was logged too many times in a fixed interval.	%d = The number of warnings that were suppressed. %s = The event ID of the suppressed warnings.
Resolution: Address the underlying problem which caused the warnings.

Statistics

The following 21 statistics may be generated by N2ACD Service “AcdSipLuaService”.

No statistics found that match search criteria.

N2::Application

instance.throttle.max_instances

Message

Counter

Cause:

Maximum number of instances exceeding the max number of instances.

instance.throttle.max_tps_average

Message

Counter

Cause:

Average max TPS for the last throttle period.

N2::Application::AcdApp::LuaService::LuaLoader::AcdLuaDBLoader

flow.load.bad_key

Job

Counter

Cause:

Specific flow script loads for an unrecognised script key.

flow.load.no_flow

Job

Counter

Cause:

Specific flow script loads for a service number with no scheduled or override flow.

flow.load.no_service

Job

Counter

Cause:

Specific flow script loads for an unknown service number.

flow.load.np

Job

Counter

Cause:

Specific flow script loads for number portability lookup.

flow.load.scheduled

Job

Counter

Cause:

Specific flow script loads for a service number with a scheduled or override flow.

flow.lookup.no_schedule

Job

Counter

Cause:

Flow script determination resulting in no scheduled flow for a known service number.

flow.lookup.no_service

Job

Counter

Cause:

Flow script determination resulting in an unknown service number.

flow.lookup.override

Job

Counter

Cause:

Flow script determination resulting in an overridden flow schedule.

flow.lookup.scheduled

Job

Counter

Cause:

Flow script determination resulting in a normally-scheduled flow.

load.script.np

Job

Counter

Cause:

ACD number portability script database loads.

load.script.sl

Job

Counter

Cause:

ACD service loader script database loads.

N2::Application::LuaApp::LuaService

instance.refused.no_instance

Job, Message

Counter

Cause:

Lua instances that failed to be created.

N2::Application::LuaApp::LuaService::LuaLoader

lua.load.cache

Resource

Counter

Cause:

Lua chunks loaded from cache successfully.

lua.load.failed

Resource

Counter

Cause:

Lua chunks unable to be loaded for any reason.

lua.load.success

Resource

Counter

Cause:

Lua chunks loaded successfully via any method.

lua.state.bad_compile

Resource

Counter

Cause:

Lua states failed to compile.

lua.state.bad_thread

Resource

Counter

Cause:

Lua state compiled but failed to generate thread.

lua.thread.close

Resource

Counter

Cause:

Lua threads no longer required.

lua.thread.create

Resource

Counter

Cause:

Lua thread created successfully.