PIN Authorisation

The PIN Authorisation Node

Category - Caller Interactions

The PIN Authorisation node prompts users to enter their PIN and routes the call based on their input.

The user will be played the Main announcement when the node is first encountered. If the user enters their PIN correctly, the call will continue down the Authorised branch. The PIN corresponds to the PIN defined for the customer.

If the user does not make an input, or enters an invalid PIN, the Reprompt announcement will be played.

If the number of attempts exceeds the Max. Iterations value (see below), the Not Authorised branch will be followed.

If additional configuration options are required, select the arrow icon in the header to display them:

Max. Iterations refers to the total number of attempts the user is permitted before the None branch is followed.

Configuration

To configure the node:

1. Select the Main announcement that is played to the user when the node is first encountered.
2. Select the Reprompt announcement that is played to the user after an incorrect entry is made.
3. If required, set a new value for Max Iterations.

Note that both announcements must be selected.